MD PILATES - STUDIO POLICIES & CLIENT GUIDLINES

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At MD Pilates, we are committed to creating a calm, uplifting, and professional environment where every client and instructor feels respected and supported. Please take a moment to familiarize yourself with our studio guidelines.

Profile Setup
All clients must create a profile on our booking platform (Octiv) to manage sessions and access updates.

Session Types

• Appointments: Private, Duo, Trio sessions.
• Classes: Group sessions (Mat or Equipment).

Advance Bookings
We recommend booking ahead to secure your preferred class times.

A 12-hour cancellation window applies to all bookings. Late cancellations or no-shows will result in the loss of the session or class credit.

This applies to:

• Group classes
• Subscriptions
• Privates & semi-privates
• Workshops & specialty classes

Weather conditions do not exempt the cancellation policy unless officially announced by the studio.

Validity: All packages activate on date of purchase.

• Drop-In: 1 Month
• 5-Class Pack: 1 months
• 10-Class Pack: 1 months
• 20-Class Pack: 3 Months

Non-Refundable & Non-Transferable
Sessions cannot be transferred or refunded. Extensions only with valid medical documentation.

Arrival: Please arrive 5–10 minutes early. Late entry is not permitted once class begins.
Waitlisted spots open at the start of class.

Attire: Wear fitted workout clothing. Grip socks recommended.
Personal Items: Keep belongings in designated storage.
Mobile Devices: Silent mode only. No phones on the studio floor.
Food & Drinks: Water only inside studio rooms.

Please inform instructors of any injuries, health conditions, or pregnancy before participating.
MD Pilates uses hands-on cueing—notify your instructor if you prefer not to receive tactile adjustments.
Wipe equipment after use.

Our studio is a respectful, community-based environment. Disruptive behavior will not be tolerated.
We are a open pet and child friendly studio.

Class times, instructors, or class formats may change when needed. We will always communicate updates when possible.

Photos or videos may be taken for promotional purposes. If you do not want to be included, please inform us.
CCTV is used for security.

By joining classes or sessions, clients acknowledge the risks associated with physical activity and agree that MD Pilates and its instructors are not liable for injuries.

All fees are in South African Rand (ZAR).
Payment is required upfront.
We accept EFT, card payments, and approved digital methods.

Stored payment details may be used for recurring packages when authorized.

For cancellations or rescheduling, it can be done through Octiv your booking plateform.
General queries: info@mdpilates.co.za

By participating in MD Pilates classes and services, you agree to these policies.
The studio may update policies when necessary.

MD PILATES
Strong Bodies. Calm Minds. Connected Community.